Refund & Return Policy

At Gigi La Femme, we want you to love every piece you purchase. If for any reason you are not completely satisfied with your order, we are here to help. Please read our policy below carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

- Returned within 14 days of the delivery date
- Unworn, unwashed, and unused
- In original condition with all tags and labels still attached
- In original packaging, including any hangers, dust bags, or protective covers provided

We reserve the right to refuse returns that do not meet these conditions. Items that show signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

- Final sale or clearance items marked as non-returnable
- Items that have been custom-made or specially ordered
- Intimates, lingerie, and swimwear for hygiene reasons
- Gift cards or store credits

3. How to Initiate a Return

To start a return, please contact us at gigilafemme@outlook.com with your order number and the reason for your return. Our team will provide you with return instructions and the return address.

Please do not send any items back to us without first contacting us. Returns sent without prior authorization may not be processed.

You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for your return, as we cannot be responsible for lost or untracked packages.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Please note that shipping charges are non-refundable, and return shipping costs are deducted from your refund unless the return is due to our error. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after 10 business days, please contact us at gigilafemme@outlook.com and we will investigate further.

5. Exchanges

If you wish to exchange an item for a different size or color, please contact us at gigilafemme@outlook.com. Exchanges are subject to stock availability. If the requested item is not available, we will process a refund instead.

Return shipping for exchanges is covered by the customer unless the exchange is due to a defect or error on our part. We will ship the exchanged item to you once we receive and approve your returned package.

6. Damaged or Defective Items

We take great care in packaging and quality-checking every order. However, if you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will evaluate the case and arrange for a replacement or full refund, including any shipping costs incurred. Our team is committed to resolving any quality issues promptly and fairly.

7. International Returns

For international orders, return shipping costs and customs duties are the responsibility of the customer unless the return is due to our error. Please ensure that your return package is clearly marked as a return to avoid customs delays or additional charges.

We recommend using a shipping method with tracking and insurance, as we are not liable for items lost in transit during international returns.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check with your bank or credit card provider, as there may be processing delays. If you have done so and still have not received your refund, contact us at gigilafemme@outlook.com and we will assist you.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us at:

Email: jingluntech@outlook.com

We are committed to making your shopping experience with Gigi La Femme as smooth and enjoyable as possible. Your satisfaction is our priority.