Shipping Policy

What to expect after you order

Every gift is checked, wrapped, and dispatched with care. Here's what to expect.

Processing Time

Orders are packed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). During peak holiday weeks, processing may take slightly longer. You'll receive a confirmation email with tracking once your parcel ships.

Order by the Holiday Cut-Off

To help gifts arrive in time for Christmas, place your order at least 10 business days before the date you need it. We dispatch promptly, but carrier demand and weather can cause delays outside our control.

Delivery Estimates

Shipping cost is calculated at checkout by destination and package weight. After dispatch, estimated delivery is:

• Standard shipping: 5–10 business days
• Expedited shipping: 2–5 business days, where available

These are carrier estimates, not guarantees. Customs, weather, and seasonal demand may occasionally extend delivery.

Carriers

We ship through tracked services including USPS, FedEx, and UPS. Your tracking link is in the shipping confirmation email.

International Orders

We ship worldwide. Cross-border orders may be subject to customs duties, import taxes, or clearance fees set by your country — these are the buyer's responsibility and aren't included in the price.

Address Accuracy

Once an order ships it cannot be redirected. Please double-check your address at checkout — we can't be responsible for orders lost or delayed due to an incorrect address.

Damaged in Transit

If your order arrives damaged, email us within 7 days with photos of the item and packaging. See our Refund & Return Policy for details — we cover damaged deliveries on our end.